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Thursday, June 28, 2012

At Home Customer Service Rep

Location: Various
Department: Customer Service
Category: Customer Service
Salary: Hourly
Benefits: No Benefits
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Job Description

At Home, Seasonal Customer Service Representative
 Higher One is a fast-paced and dynamic organization! Although we've grown significantly since we opened our doors in 2000, we still maintain our entrepreneurial spirit. With offices on both the East and West Coast, we offer an environment that is FUN, a bit unconventional at times and dedicated to continued growth as a financial services and payment company focused exclusively on higher education.

Recognized as one of the fastest growing companies in the country, Higher One always has an eye open for the best and brightest talent. If you are as passionate as we are about creating an exciting future and doing rewarding work, you may want to consider our career opportunities.

At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to retaining a small-company feel while moving us to the next level!

The Seasonal, Part Time Home Based Customer Service Representative will respond to inbound telephone inquiries and email requests from Higher One accountholders. Customer service representatives serve as the first contact with card holders. In this role you will assist customers with questions and issues regarding their accounts.

**We are currently recruiting in CT, CO, FL, NC, TX, GA and VA only.**   Paid training classes will start in July, 2012.
We are seeking experienced Customer Service Representatives for a Part-Time, Seasonal assignment. The hours that we have available are Monday through Friday, between 8am ET and 11pm ET, between 15-30 hours per week.

The Customer Service Reps must have a landline phone with an unlimited long distance plan. Higher One will reimburse $30.00 each month for unlimited long distance telephone service for all active home based customer service representatives.

This person will work from home and must meet the following requirements at the time of application:

  • 1 to 3 years experience in customer service and/or data entry experience required.
  • Good listening skills required.
  • Must have excellent oral and written communication skills.
  • Must have a professional phone manner and ability to handle customer complaint calls.
  • Previous experience working in a bank and/or call center is helpful.
  • Bilingual/Spanish speaking a plus.
Technical Requirements:
  • A reliable personal computer (must be a PC, not a Mac), a landline phone, and a headset.
  • Windows XP SP2 or higher, Windows Vista, and Windows 7 Home Premium or higher.
  • Windows must be up to date with all security patches applicable to service pack level.
  • Internet Explorer 7 or higher.
  • Broadband internet access (Cable, DSL, or Verizon FIOS only).
  • All agents will be required to install a VPN client provided by Higher One.
  • All agents will be required to install a computer configuration scanning client provided by Higher One.
  • Approved Antivirus Software (a list will be provided) with current virus definitions, current Antivirus subscription, and regularly scheduled scans.
  • Higher One recommends agents also run a current anti-spyware software
  • Must have the ability to connect to your home router or modem with a network cable.
  • Vonage and Magic Jack are not accepted forms of landline phones.
Other requirements:
  • A quiet work area without background noise and interruptions (ex. pet noises and personal interruptions).
  • Ability to be on the Internet and a landline phone call simultaneously.
  • Ability to pass a credit and background check.
  • Must be at least 18 years of age.
  • Must have a High School diploma, GED or equivalent.
  • Must be able to work at least 15 hours per week between the hours of 8am and 11pm ET, Monday through Friday.
  • Must be eligible to work in the United States.
***Pay scale is between $9.50 and $11.50/hr to start.
Remote employees are still just as plugged into Higher One’s culture. While they may not get hit by errant Nerf balls, they still enjoy the transparent communication that comes with being a Higher One employee. Tamara M. has worked for Higher One for over four years, and despite never having set a foot into corporate headquarters, feels like a true part of the family.
Tamara’s Top Three Favorite Things About Higher One
  1. Integrity: Higher One cares about the people they work with. “I am really particular about what I do, where I work and I wanted to work from home, so it really narrowed down my choices. I liked their integrity and as a former teacher, I liked the idea of working with students.”
  2. Work/Life Balance:  Tamara and her husband both work part-time from home for Higher One. Their schedules allow them to be active in their church and neighborhood activities, and to enjoy lunches together on their patio during the workday! “There’s a lot of flexibility – it’s a good job for people that want to slow down but still are used to a challenge.”
  3. Old-fashioned customer service:Higher One puts a lot of emphasis on giving stellar service , no matter what the customer is saying or doing. “My favorite thing is taking the calls with regular students – good old customer care, I love it! We put a lot of focus on being people of integrity, and that’s really important to me.”

***Pre-employment background and credit check are required. Applicant must not have past due or collection items including charge offs, judgments or liens. Bankruptcy items are excluded.

Click this link to go to the website and apply.

Saturday, June 23, 2012

Healthy Tip for Today: Grow Your Own Vegetables

OK, I have not been able to do a healthy tip for a while, just so much going on this time of year. Grow your own veggies and herbs. If you live in the city, or do not have space to grow your own vegetables, container gardening is for you. They don't take up a whole lot of room, and you can even put them in your home. There are tons of resources for container gardening. It has become quite popular. Seeds are very inexpensive, and you control the pesticides applied. Certain vegetables, like tomatoes and red peppers are extremely expensive. But, by growing your own, you can save a lot of money. I have been container gardening outside. This Winter I am going to try and grow certain veggies in the home, in a controlled environment. Next week I will give some tips on how to keep critters off your plants. Happy gardening!

Friday, June 15, 2012

Call Center Work at Home Job

Job Description - Call Center Representative — Work at Home (120001622) Job Description Call Center Representative — Work at Home-120001622 Description NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States. Principal Responsibilities Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client. Provide thorough, efficient, and accurate updates on computer files for each call made. When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry. Knowledge, understanding, and compliance with NCO policies and procedures. Maintain knowledge of functional area and company policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. Qualifications High School Diploma or General Educational Development (GED) certificate. Previous customer service and collection experience preferred. Ability to maintain the highest level of confidentiality. Proficient personal computer skills. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule. Technical requirements for Work at Home positions include, but are not limited to: Compatibility of equipment and technology requirements may vary based upon assignment or client requirements. PC Hardware System made within the past few years running a Windows operating system. Current version of Microsoft Internet Explorer or Mozilla Firefox. Active and valid commercially supported Antivirus and Firewall Software products enabled. Sound Card. Telephone Home telephone service (i.e., Landline). Wired handset telephone that is free of all features and must include a mute button. Medium to high quality headset. Internet Connection High speed internet connection. PC must be wired to the high speed modem. Work Environment Virtual (work at home) environment. Ability to lift and/or move 20 pounds with or without accommodation. Ability to travel to site location in North Charleston, SC when required. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan. M/F/H/V/EOE/AA Job Collector Primary Location UNITED STATES-SC-North Charleston Work Locations North Charleston, SC 4275 Bridge View Drive North Charleston 29405 Employee Status Regular Schedule Full-time Job Level Entry Level Shift Day Job Education Level High School Diploma/GED/CXC (±11 years)

Go here to apply.

Thursday, June 7, 2012

How To Keep Fleas Out Of Your House

Man I have had a crazy two weeks. I was bitten by a nasty spider, and have been nursing the wound ever since. I will finally return to work this Saturday. I will get a healthy tip post up soon, and another work at home find. But, first I want to talk about fleas. We live in Florida, and there are pretty much fleas here all year. Where there is sand, there are sand fleas. We have two dogs. A large dog, and a small dog. Since I despise bugs in my home, keeping fleas at bay is very important to me. People always ask me, how do you keep fleas off your dogs? First of all let me say you can not literally keep fleas off your dog or cat. We also have a rabbit, and it is important for him as well. He lives in an enclosed room in the garage, so fleas are not really a problem for him. This is what I do for the dogs. As a note we have tried every available product on the market. Most only work short term or not at all. We have also tried eco friendly options, such as Dawn dish soap, vinegar, bleach etc. While these might work they are very time consuming and need to be done every single day. Since having my home smell like vinegar is not really an option either, I stick to what works well. 1. Comfortis is what we use. It works for 30 days, and is an affordable chewable tablet. I will put up a link for anyone who might be interested in trying it. We only give it every 60 days, and one tablet gets split between both dogs. It works by killing the fleas, when the fleas bite your pet. It is about 20 dollars for the tablet for a large dog. So we pay about 120 dollars per year. In the winter, if we get a cold winter, we don't always give it over the winter months, so it is usually even less money. 2. If you can remove rugs from your home. If you can not be sure to vacuum everyday and shampoo the rugs at least once a month. 3. Bathe your pet frequently. In peak flea season, which is August and September here, they are bathed once a week. Other warm months, once a month, and winter time not at all unless warm enough. 4. I sweep or vacuum my tile floors every day. I also vacuum the living room furniture every single day. If a flea gets in your home they can begin laying eggs immediately. One flea can lay hundreds of eggs. Vacuuming your furniture, and then dump the dirt in the garbage and take it out, will alleviate egg laying issues. 5. If you do get an explosion of fleas, wash all floors, and curtains in hot water. You may have to bomb the house. We have only had to do this once, and it was before we started using the Comfortis. That is how we avoid the nasty fleas, and it works awesome!

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Welcome To My Earn Money At Home Site

Welcome to my make money at home site. There really are work from home jobs out there. Good ones, and legit ones. I will add a few other things in just for fun too. I currently have two other blogs, and guest post for another, plus moderate my ten year old sons homeschool writing blog. You can say I enjoy blogging.