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Saturday, July 13, 2013

Bilingual Spanish Helpdesk Agent

Under limited direction from the Service Desk Team Lead, the Help Desk Analyst is responsible for answering Help Desk calls and tickets in a timely manner and assisting users with various systems issues.  The Help Desk Analyst maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems.  The Help Desk Analyst may be asked to assist in special projects coordinated by a Team Lead.
Job Description:
  • Provides friendly, courteous, and quality systems support to all users.
  • Strives to meet or exceed all SLA goals.
  • Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
  • Provides Level 1 technical support.
  • Assists with advanced troubleshooting for special projects as directed by a Team Lead.
  • Troubleshoots, analyzes, resolves, tracks, escalates, and accurately documents various technical problems (i.e., software, hardware and client specific applications).
  • Documents customer requests in call tracking system (ABShelp and/or Infra).
  • Routes tickets accurately to second level support when needed.
  • Recommends changes in policies/procedures to the Service Desk Team Lead.
  • Stays current on and adhere to established policies, procedures, and documentation.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Skills:
  • Fluent in Spanish and English.
  • High School Diploma.
  • Microsoft Office (i.e., Word, Excel, PowerPoint, Access).
  • Microsoft Outlook or Lotus Notes.
  • Windows XP and/or Vista Operating Systems.
  • Active Directory.
  • Minimum 1 year Call Center/Helpdesk experience.
  • Minimum 1 IT certification (i.e., HDI, A+, MOS, MCSE, Network +) or related coursework.
  • Spanish speaking is a plus.
  • MAC application/hardware a plus.
  • Desktop experience a plus.
  • Strong customer service skills.
  • Technical aptitude with strong PC literacy skills.
  • Strong problem solving skills and decision making ability.
  • Strong enthusiasm and desire to learn.
  • Work well in a team environment.
  • Strong written and verbal communication skills.
  • Ability to learn and apply technical information in a fast-paced, demanding work environment.
  • Effective listening skills.
  • Ability to follow policies and procedures; attention to detail.
  • Self-motivation and organization.
Click here to view all requirements and job description, and to apply.

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Welcome To My Earn Money At Home Site

Welcome to my make money at home site. There really are work from home jobs out there. Good ones, and legit ones. I will add a few other things in just for fun too. I currently have two other blogs, and guest post for another, plus moderate my ten year old sons homeschool writing blog. You can say I enjoy blogging.