Date: May 29, 2011
Location: Nashville, TN, US
| Job ID: 4556 Job Location: Nashville, TN City: Nashville State: Tennessee Country: USA Job Category: Call Center Operations Assist Customers by providing product and service information; resolving product problems in our various areas. Duties: Assist in the areas of customer surveys, scheduling, installation and training, webmaster, mail audit/fulfillment, along with help desk and phone sales Assist with: - customer information updates - installation of POS and Web POS products - email response to internet customers - charge backs - reconciliation of customer purchases - instructing the use of POS various functions - point of sale device problems - phone sales orders - investigation and documentation of returned mail Skills and Qualifications: Prior Customer Service Experience Microsoft Office Skills a must - Excel and Word Outlook/Email Functionalities Basic typing Detailed and Accurate oriented Ability to trouble-shoot equipment Schedule Flexibility – overtime required Practice excellent quality service and phone etiquette Resolve customer problems in a timely manner Teamwork Attitude Ability to work in a stressful environment, meet deadlines, work with minimal supervision | |
Nearest Major Market: Nashville
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