Call Center Work at Home Job

Job Description - Call Center Representative — Work at Home (120001622) Job Description Call Center Representative — Work at Home-120001622 Description NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States. Principal Responsibilities Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client. Provide thorough, efficient, and accurate updates on computer files for each call made. When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry. Knowledge, understanding, and compliance with NCO policies and procedures. Maintain knowledge of functional area and company policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. Qualifications High School Diploma or General Educational Development (GED) certificate. Previous customer service and collection experience preferred. Ability to maintain the highest level of confidentiality. Proficient personal computer skills. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule. Technical requirements for Work at Home positions include, but are not limited to: Compatibility of equipment and technology requirements may vary based upon assignment or client requirements. PC Hardware System made within the past few years running a Windows operating system. Current version of Microsoft Internet Explorer or Mozilla Firefox. Active and valid commercially supported Antivirus and Firewall Software products enabled. Sound Card. Telephone Home telephone service (i.e., Landline). Wired handset telephone that is free of all features and must include a mute button. Medium to high quality headset. Internet Connection High speed internet connection. PC must be wired to the high speed modem. Work Environment Virtual (work at home) environment. Ability to lift and/or move 20 pounds with or without accommodation. Ability to travel to site location in North Charleston, SC when required. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan. M/F/H/V/EOE/AA Job Collector Primary Location UNITED STATES-SC-North Charleston Work Locations North Charleston, SC 4275 Bridge View Drive North Charleston 29405 Employee Status Regular Schedule Full-time Job Level Entry Level Shift Day Job Education Level High School Diploma/GED/CXC (±11 years)

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