At Home Customer Service Rep

Location: Various Department: Customer Service Category: Customer Service Salary: Hourly Benefits: No Benefits	Apply To This Job Return To List
Job Description
At Home, Seasonal Customer Service Representative  Higher One is a fast-paced and dynamic organization! Although we've grown significantly since we opened our doors in 2000, we still maintain our entrepreneurial spirit. With offices on both the East and West Coast, we offer an environment that is FUN, a bit unconventional at times and dedicated to continued growth as a financial services and payment company focused exclusively on higher education. Recognized as one of the fastest growing companies in the country, Higher One always has an eye open for the best and brightest talent. If you are as passionate as we are about creating an exciting future and doing rewarding work, you may want to consider our career opportunities. At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to retaining a small-company feel while moving us to the next level! The Seasonal, Part Time Home Based Customer Service Representative will respond to inbound telephone inquiries and email requests from Higher One accountholders. Customer service representatives serve as the first contact with card holders. In this role you will assist customers with questions and issues regarding their accounts. **We are currently recruiting in CT, CO, FL, NC, TX, GA and VA only.**   Paid training classes will start in July, 2012. We are seeking experienced Customer Service Representatives for a Part-Time, Seasonal assignment. The hours that we have available are Monday through Friday, between 8am ET and 11pm ET, between 15-30 hours per week. The Customer Service Reps must have a landline phone with an unlimited long distance plan. Higher One will reimburse $30.00 each month for unlimited long distance telephone service for all active home based customer service representatives.
Skills/Requirements
This person will work from home and must meet the following requirements at the time of application: Qualifications: 1 to 3 years experience in customer service and/or data entry experience required. Good listening skills required. Must have excellent oral and written communication skills. Must have a professional phone manner and ability to handle customer complaint calls. Previous experience working in a bank and/or call center is helpful. Bilingual/Spanish speaking a plus. Technical Requirements: A reliable personal computer (must be a PC, not a Mac), a landline phone, and a headset. Windows XP SP2 or higher, Windows Vista, and Windows 7 Home Premium or higher. Windows must be up to date with all security patches applicable to service pack level. Internet Explorer 7 or higher. Broadband internet access (Cable, DSL, or Verizon FIOS only). All agents will be required to install a VPN client provided by Higher One. All agents will be required to install a computer configuration scanning client provided by Higher One. Approved Antivirus Software (a list will be provided) with current virus definitions, current Antivirus subscription, and regularly scheduled scans. Higher One recommends agents also run a current anti-spyware software Must have the ability to connect to your home router or modem with a network cable. Vonage and Magic Jack are not accepted forms of landline phones. Other requirements: A quiet work area without background noise and interruptions (ex. pet noises and personal interruptions). Ability to be on the Internet and a landline phone call simultaneously. Ability to pass a credit and background check. Must be at least 18 years of age. Must have a High School diploma, GED or equivalent. Must be able to work at least 15 hours per week between the hours of 8am and 11pm ET, Monday through Friday. Must be eligible to work in the United States. ***Pay scale is between $9.50 and $11.50/hr to start. Remote employees are still just as plugged into Higher One’s culture. While they may not get hit by errant Nerf balls, they still enjoy the transparent communication that comes with being a Higher One employee. Tamara M. has worked for Higher One for over four years, and despite never having set a foot into corporate headquarters, feels like a true part of the family. Tamara’s Top Three Favorite Things About Higher One Integrity: Higher One cares about the people they work with. “I am really particular about what I do, where I work and I wanted to work from home, so it really narrowed down my choices. I liked their integrity and as a former teacher, I liked the idea of working with students.” Work/Life Balance:  Tamara and her husband both work part-time from home for Higher One. Their schedules allow them to be active in their church and neighborhood activities, and to enjoy lunches together on their patio during the workday! “There’s a lot of flexibility – it’s a good job for people that want to slow down but still are used to a challenge.” Old-fashioned customer service:Higher One puts a lot of emphasis on giving stellar service , no matter what the customer is saying or doing. “My favorite thing is taking the calls with regular students – good old customer care, I love it! We put a lot of focus on being people of integrity, and that’s really important to me.” ***Pre-employment background and credit check are required. Applicant must not have past due or collection items including charge offs, judgments or liens. Bankruptcy items are excluded. Click this link to go to the website and apply.

Work From Home With Alpine

Make sure you read the full description, because this job is only available in certain states. You can apply for this customer service work at home job, by clicking the link.

Job Description Customer Service – Call Center – Full Time or Part Time – Work from home Job Description Join some of the most prestigious names in online merchants working from home full time or part time as part of the Alpine Access customer service team. Internet Retailers rely on Alpine Access to provide customer service both online and via phone support working from home. Alpine’s success in changing the customer service call center experience is because of customer service representatives like you. You take ownership of the online merchant issue. You want to solve the challenge on their first call with you. You enjoy the challenge of having the frustrated, angry and “at the end of their rope" caller end the call satisfied and thanking you for your assistance. At Alpine, either full time or part time, you get to solve the issues the first time because you have the ability and the authority to solve many of the challenges you’ll face… no escalating… no callbacks. For you, for Alpine and their customers, it’s about resolving the customer’s challenges the first time. Join our customer team and Promptly and professionally resolve incoming customer inquires both by phone or email Contact customers to respond to inquiries or to notify them of actions Examine all relevant information to the inquiry and use critical thinking to identify solutions You may have an opportunity to schedule your own shifts in our 24/7 environment Join Alpine Access working from home helping individuals with their customer service inquires. Consider when you’ve called your favorite internet retailer. You know what it’s like when you receive one part of your shipment but not the other. You get frustrated when you are unable to enter a different shipping address. Answering these questions and more, from straightforward technical support like password resets, to challenging “I received the wrong product" calls, you’ll provide remarkable customer service… customer service where at the end of every call you are praised for diffusing the issue courteously with empathy and professionalism. Join our at home call center opportunity and be a part of ending customer service frustration. Job Requirements You are a customer service professional; you have proven experience making quick decisions that balance the customer relationship with profitability. While you have the authority to expedite shipping, will doing so leaving the customer with a better impression and more engaged in the experience? In addition to having proven past experience helping customers, you’ll also have experience Understanding fashion and brands… knowing when it’s a FLIP dress or a Flip™ camcorder Social perceptiveness, being aware of others’ reactions and understanding their reactions Excellent listening & communication skills creating empathy & trust with the customer Adapting to change while maintaining attention to detail & organization Computer literate & skilled navigating through multiple screens Excellent verbal and written communication skills – including grammar and voice quality Self-sufficient and dependable Even though you are working from your home, you aren’t alone. Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment. With our technology, you connect with team members, mentors and team leaders giving you support and guidance real time… just like walking down the hall to solve a problem with a colleague. Alpine Access’ Customer Service professionals have a wide variety of past career successes – careers in sales, management, administrative assistant, help desk support, call centers – even retirement and parenthood. Yet they share a common passion… a high level of motivation and satisfaction from solving others problems. Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation Must be 18 years of age & legally able to work in the United States for any employer Previous call center or customer service experience High School Diploma or GED You must be able to pass annual background screening including a credit check Must have a desktop PC running Windows XP, Windows Vista or Windows 7 with a minimum 1 GHz as well as other straight forward technology requirements, like USB ports, antivirus software and a sound card (don’t worry if you don’t know we’ll check that for you when you apply) High speed internet and a reliable phone service Benefits As an Alpine Access customer care professional, you are an employee with support and benefits Training paid at your state’s minimum wage that doesn’t stop once you start Production hours paid at $8.00/hr plus you are eligible for bonuses based on your activity and you are paid for your log in time… now that’s a great commute! Eligible for medical, dental & vision healthcare plans & a matching 401K retirement plan Alpine Access is an Equal Opportunity Employer Come join our team and find your way home! Apply Now! You must reside in one of these States to join the Alpine Access team: KS, KY, NY, ND or WA. Apply today and be part of an exciting team of Customer Service professionals at Alpine Access.

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Customer Service Representative

How would you like to work from the comfort of your own home; enjoy flexible hours; use your personal computer to help us meet our clients needs? Sound too good to be true? Think there’s a catch? Well there isn’t. As you can see from our home page, we work primarily with the newspaper industry. Our customer service representatives work from their homes making customer service calls for our newspaper clients. In most instances, we are checking on the customer’s service and reporting back to the newspaper so they can take appropriate action.

If you are currently employed full time, generally you will not have the time or flexibility required for this opportunity. To juggle home and work responsibilities, you need self-discipline, a schedule, and cooperation from your family. The nice thing about working for us is that child-care, wardrobe and transportation are virtually non-existent.

Are you…

- A self-starter with good communication skills?
- Well-disciplined and able to work on your own?
- Dependable?
- Organized?
- Able to commit to working 15 or more flexible hours per week, mostly in the evening and on the weekend?

Do you have…

- An IBM compatible personal computer that is a Pentium III or better processor, running Windows 2000, XP, NT, Vista or Windows 7?
- A working printer with ink and paper attached to your computer?
- A color monitor (800 x 600 resolution 16 bit color or greater)?
- 100 MB of hard disk space available?
- 64 MB of RAM?
- A CD-Rom drive?
- A DSL/Cable modem?
- Internet access including your own email account?

You also need…

- Basic typing and personal computer skills.
- A quiet work area without interruptions.
- A social security card and current state issued photo ID.

If you meet the above requirements and have the drive to make a job like this work for you, contact us

Company Name: Ver-A-Fast Corporation