Work From Home With Alpine

Make sure you read the full description, because this job is only available in certain states. You can apply for this customer service work at home job, by clicking the link.

Job Description Customer Service – Call Center – Full Time or Part Time – Work from home Job Description Join some of the most prestigious names in online merchants working from home full time or part time as part of the Alpine Access customer service team. Internet Retailers rely on Alpine Access to provide customer service both online and via phone support working from home. Alpine’s success in changing the customer service call center experience is because of customer service representatives like you. You take ownership of the online merchant issue. You want to solve the challenge on their first call with you. You enjoy the challenge of having the frustrated, angry and “at the end of their rope" caller end the call satisfied and thanking you for your assistance. At Alpine, either full time or part time, you get to solve the issues the first time because you have the ability and the authority to solve many of the challenges you’ll face… no escalating… no callbacks. For you, for Alpine and their customers, it’s about resolving the customer’s challenges the first time. Join our customer team and Promptly and professionally resolve incoming customer inquires both by phone or email Contact customers to respond to inquiries or to notify them of actions Examine all relevant information to the inquiry and use critical thinking to identify solutions You may have an opportunity to schedule your own shifts in our 24/7 environment Join Alpine Access working from home helping individuals with their customer service inquires. Consider when you’ve called your favorite internet retailer. You know what it’s like when you receive one part of your shipment but not the other. You get frustrated when you are unable to enter a different shipping address. Answering these questions and more, from straightforward technical support like password resets, to challenging “I received the wrong product" calls, you’ll provide remarkable customer service… customer service where at the end of every call you are praised for diffusing the issue courteously with empathy and professionalism. Join our at home call center opportunity and be a part of ending customer service frustration. Job Requirements You are a customer service professional; you have proven experience making quick decisions that balance the customer relationship with profitability. While you have the authority to expedite shipping, will doing so leaving the customer with a better impression and more engaged in the experience? In addition to having proven past experience helping customers, you’ll also have experience Understanding fashion and brands… knowing when it’s a FLIP dress or a Flip™ camcorder Social perceptiveness, being aware of others’ reactions and understanding their reactions Excellent listening & communication skills creating empathy & trust with the customer Adapting to change while maintaining attention to detail & organization Computer literate & skilled navigating through multiple screens Excellent verbal and written communication skills – including grammar and voice quality Self-sufficient and dependable Even though you are working from your home, you aren’t alone. Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment. With our technology, you connect with team members, mentors and team leaders giving you support and guidance real time… just like walking down the hall to solve a problem with a colleague. Alpine Access’ Customer Service professionals have a wide variety of past career successes – careers in sales, management, administrative assistant, help desk support, call centers – even retirement and parenthood. Yet they share a common passion… a high level of motivation and satisfaction from solving others problems. Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation Must be 18 years of age & legally able to work in the United States for any employer Previous call center or customer service experience High School Diploma or GED You must be able to pass annual background screening including a credit check Must have a desktop PC running Windows XP, Windows Vista or Windows 7 with a minimum 1 GHz as well as other straight forward technology requirements, like USB ports, antivirus software and a sound card (don’t worry if you don’t know we’ll check that for you when you apply) High speed internet and a reliable phone service Benefits As an Alpine Access customer care professional, you are an employee with support and benefits Training paid at your state’s minimum wage that doesn’t stop once you start Production hours paid at $8.00/hr plus you are eligible for bonuses based on your activity and you are paid for your log in time… now that’s a great commute! Eligible for medical, dental & vision healthcare plans & a matching 401K retirement plan Alpine Access is an Equal Opportunity Employer Come join our team and find your way home! Apply Now! You must reside in one of these States to join the Alpine Access team: KS, KY, NY, ND or WA. Apply today and be part of an exciting team of Customer Service professionals at Alpine Access.

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